If eBay/PayPal problem(ticket) is not resolved, we will refund you a full amount.
Please find the instruction below how to correctly submit the eBay/PayPal support ticket:
- First of all, the payment has to be made first and only after that all the necessary information submitted
- All tickets will be in processing in 12-48 hours after received all needed information
- The status of ticket and messages for needed additional information can be found after clicking on menu-> ‘My Tickets’. Also, you will receive this information via e-mail
- If some extra details are needed, we will contact you after payment. Please leave you contact information
- Your details will be visible only to our team
- Information which is needed to solve your problem:
- Full name which is registered on your eBay account
- eBay account username
- eBay account email
- eBay account full registration address
- eBay account registered phone number
- Your date of birth
- Date when was the last time when your limits were increased (if service – limits increase)
- PayPal account email (to identify the payment)
- PayPal account full name (if ticket is for PayPal problem)
- PayPal account registration address
- PayPal account linked credit card or bank account last 4 digits
- PayPal account phone number
- Your contact information (facebook or mobile no. or email and etc)
- The full description of situation what happened (as many details as possible like tracking no., item no., various screenshots, context, situation explanation and etc.)